Terms & Conditions and Privacy Policy

New Wave Exterior Cleaning Solutions

Effective Date: May 2025

Terms & Conditions

By accessing and using our website or booking services with New Wave Exterior Cleaning Solutions, you agree to the following terms:

1. Services Provided

We offer exterior cleaning services including, but not limited to: roof cleaning & coating, wall cleaning, driveway & patio cleaning, surface sealing, and minor repairs. All services are subject to availability and assessment.

2. Quotes and Pricing

All quotes provided are free and no-obligation. Final pricing may vary depending on job complexity or additional issues identified on-site. Prices include all equipment, labour, and materials unless otherwise stated.

3. Cancellations & Rescheduling

We kindly request at least 24 hours' notice for any cancellations or rescheduling. Late cancellations may result in a fee.

4. Liability

While every effort is made to carry out work safely and with care, New Wave Exterior Cleaning Solutions is not liable for pre-existing damage, faulty surfaces, or any issues that arise from improper prior maintenance.

5. Payments

Payment is due upon completion unless otherwise agreed. We accept cash, bank transfer, or any agreed method. Late payments may result in interest charges.

6. Satisfaction Guarantee

If you’re not satisfied with any part of the service, please contact us within 48 hours of completion and we will do our best to resolve the issue.

Privacy Policy

New Wave Exterior Cleaning Solutions is committed to protecting your privacy. This policy outlines how we collect, use, and protect your information.

1. Information We Collect

We may collect personal information such as your name, phone number, address, and service details when you:

Contact us through our website or social media

Request a quote or book a service

Provide feedback or communicate with our team

2. How We Use Your Information

Your information is used to:

Provide and manage our services

Respond to your inquiries or requests

Improve our services and customer experience

3. Data Protection

We do not sell, trade, or share your information with third parties except as required by law. All personal data is stored securely.

4. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us.

5. Contact Us

For questions about our terms or privacy policy, please contact: +44 7304 237856

Thank you for choosing New Wave Exterior Cleaning Solutions.